APREAUX 31 Academy
Refund Policy
In short
- Full refund if you cancel before your course access begins.
- Full refund within 7 days of access if you have finished less than 25% of a self-paced course.
- Full refund, or a move to another date, if we cancel a course.
- Free courses have no fees, so there is nothing to refund.
01Self-paced courses
| When you cancel | Refund |
|---|---|
| Before your course access begins | 100% |
| Within 7 days of access, with less than 25% of the course completed | 100% |
| Within 7 days of access, with 25% or more completed | 50% |
| More than 7 days after access begins, or after you earn the certificate | No refund |
02Live online courses
| When you cancel | Refund |
|---|---|
| 7 or more days before the first session | 100% |
| Fewer than 7 days before the first session | Move to a later date at no cost, or 50% |
| After the first session | Move to a later date at no cost; no cash refund |
03If we cancel or reschedule
If we cancel a course, you choose between a full refund and a seat on another date. If we move a live course and the new date does not work for you, you receive a full refund.
04Substitutions
An employer or organization that paid for a seat may name another person to take it before the course begins, at no charge.
05Employer and group training
Cancellations and refunds for contract training follow the written agreement for that training. If an agreement says nothing about refunds, this policy applies.
06How to ask for a refund
Email info@apreaux31academy.com with your name, the course and the reason. We reply within two business days. Approved refunds go back to the original card or bank account through Square within 10 business days. Card refunds can take a few more days to appear on your statement.
07Contact
Email info@apreaux31academy.com, call (225) 537-7962, or write to APREAUX 31 Academy, 360 Central Avenue, Suite 800, St. Petersburg, FL 33701.